We hope you love our shoes. But sometimes, things don't work out. That’s why we accept unworn, unwashed and unaltered items purchased directly from Viscata that we receive within 30 days of your order date.

These are your return options:

• Exchange: You can exchange your shoes for the size or model that fits you best. As long as you get them back to us within 30 days of purchase, we’ll exchange them for you for free and you will receive a compensation. Make sure that you send them back in their original box and in good condition and we’ll do the rest. Keep in mind that if your exchanged item goes out of stock before your original order is scanned via the carrier, you will receive a refund instead.
• Return Shopping: This allows you to exchange your item directly on our website for the model you like with an extra discount.
• Site credit: You can also request a refund in the form of a gift card of the total value of your order + a gift card.
• Refund: If you choose to opt for a refund and the shoes are still in perfect condition, you will have 30 days to return them.

Please note: All items purchased on sale are final. If you decide to return, we can only offer a gift card to use in future purchases.

If you have any other questions, simply drop us a line via our friendly support team at support@viscata.com. We’ll answer your questions as quickly and as fully as we can.

You can start the whole process by visiting our online returns center You will receive an email confirmation with instructions as soon as your return has been processed.

Once your items have been dropped off in the mail, if you’re entitled to a refund, it will be initiated immediately. We know you’ll want your money back as quickly as possible, but please be patient. It could take up to 2 business days for your refund to be processed by your bank.

The best place to start is by visiting our online returns center where you’ll be able to exchange your purchase for a different size or product. Your new product will be shipped to you as soon as you send it in the mail. Keep in mind that if your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items start being processed once the returning items are received - not any time beforehand.

Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is returned at a Return Bar or scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received - not any time beforehand.

If your shoes are defective or if you received the wrong shoes, please visit our online returns center and select the defective/wrong item option as your return reason. You will have to provide a picture of the item so we can see what happened. Afterwards, you can choose to refund or exchange the item by an identic replacement or another model for free.

Yes, but please note that you will have to arrange the return and cover any associated shipping fees. If you have any questions, please contact support@viscata.com.